Return & Exchanges
Mervininternational.com has a friendly return and refund policy to ensure your online purchase is free of stress. We offer "100% Buyer Protection Program" for our valued customers. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.
Our "100% Buyer Protection Program" allows for easy returns and refunds for:
1. Products which you received in "Damaged/Defective/Broken" condition.
2. Products not as per description/photo on the website.
3. Products which you may not like for quality, colour and design related issues.
All the products must be returned in the original condition as they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 10 days of receipt of the product. Disputes registered after 10 days of delivery may not be entertained.
Reverse Pick Up Policy
We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.
You can call us on 1800-3070-1854 or e-mail us at firstname.lastname@example.org within 10 days from the date of delivery.
Please mention your order number in the subject line to help us quickly process your returns/exchanges.
Please ensure that the returned merchandize is unused, unworn, unwashed, undamaged and is in a saleable condition.
We request you to maintain the original packaging of the items to be returned, including the tags.
Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
The items for reverse pick up will be picked up within 4 business days from the date of request.
After the receipt of item(s), your request for returns/exchanges would be processed.
In the case of returns, banks normally take 7-10 business days to process a refund once it has been initiated from our end.
In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.
Note: - Some of the pin codes are not feasible for Reverse pick up, in such cases the customer will need to send it back to us. Please note we do not offer reverse pick facility outside India.
For more details please call us on our customer care number 1800-3070-1854 or e-mail us email@example.com
Mervininternational.com reserves the right to reject returns from any particular customer, in case of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:
You can return/exchange in 15 days after date of delivery, But under the condition that mervininternational.com customer service is intimated within 10 days of delivery of the goods to your address
Mervininternational.com will exchange the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.
Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address indicated on the Returns & Exchanges form if the pin code is out of pick up location
For Credit Card/Debit Card/Net banking Transactions:
As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.
If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where mervininternational.com has erroneously sent you a wrong item / colour / size.
For COD (Cash on Delivery) Transactions:
Refunds can only happen via Gift Vouchers.
Cash Refunds are not allowed for COD orders since we cannot get deliver cash through couriers.
Customer can also place a request for a reverse pick up in case reverse pick up service is available through our couriers.